Episode 131: How to Improve Your Process (It's More than the 3 Steps You May Know and Already Have)

Episode Summary: 

In this episode, I’m diving into one simple but super impactful way to improve your client process: clarity. From writing better website copy to walking your clients step by step through your services, this is all about removing confusion and making your client experience seamless. I’m sharing a real-life example from my weekend (yes, it involves a new piercing!), plus actionable ways to improve your website flow, intake communication, and overall patient journey, whether you're a solo provider or run a larger practice.

Topics I chatted About:

  • Thank you to those who left reviews and feedback on previous episodes

  • How getting my ears pierced sparked the idea for this episode

  • How important clarity is throughout the client experience, both in person and online

  • Why clear communication during appointments builds trust

  • The value of using simple, step-by-step explanations during care

  • How to apply the same clarity to your website and SEO strategy

  • Specific ideas for improving your contact page or service pages

  • How to write out your full process so clients know what to expect

  • Why giving people the “first this, then this” breakdown is so helpful

  • Ways to set expectations while still allowing for flexibility in outcomes


Important links mentioned: 

Up In My Business' gracious sponsor:

  • JaneApp! Use the code LEX1MO for a complimentary month of JaneApp 

Work with me + learn more!

*affiliate link (of course)

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Episode 130: Thank You and Updates